10 user types are the horror of IT support

You work in IT support or occasionally help family members and friends with PC problems? Then you probably know some of those obnoxious types of PC-seeking contemporaries from their own experience. We introduce the ten particularly annoying user types. Which every IT supporter fear to teach. Have fun scary.

1. The everlasting envious

The mere whisper about new technology products is enough to convince the persistent envious that he absolutely needs this device immediately.

Either it's new hardware, as a processor with even more cores, a more up-to-date smartphone model, or a trendy new mouse he's seen on some cool website. Or maybe it's a new desert design that he thinks the IT supporter could magically conjure up on his phone during lunch service. Or is it a new feature, which was seen in the Samsung advertising and should now install the IT supporter on his Apple iPhone ?Whatever it is, the constant envy knows: he needs it as soon as possible, even if he does not even know for what purpose. And so, no idea what problems could arise from it.

2. The paranoid

The paranoid always reads somewhere immediately about a new threat that could have affected it.

The paranoid was the first person who was afraid that the computer crash of the millenium ( the so-called year 2000 problem ) would erase all his data and sleepless nights in bed. He does not wait for a minute to weigh the real danger in peace and first to ask if he is not already protected against the latest PC virus or the latest Android malware did makes headlines at some point.In short, the hypochondriac is among PC users. And the IT supporter is unfavorably his doctor.

3. The private help needed

There is one user type. who treats the IT supporter like his personal assistant. He is the one who asks questions about his private, non-work related device. Sometimes he needs a purchase advice for a new device ( "what laptop should I buy for my daughter?") Then he lacks it with his cruncher at home ( "my PC makes funny things, do you have an idea what's going on with it? "), or he just needs a henchman (" Can you help me transfer my photos from iCloud to my Android Phone? "). And he never views his demands as annoying impositions.

He's the same guy who asks you for help with his move, even though you've talked to him first.

4.Mr. or Mrs. Non-Knowledge 

Mr. or Mrs. Non-Knowledge can not even solve simple basic problems, and thus always calls customer service for the highest-level concerns, such as removing crumbs from the keyboard. Although he does not know what to do when his mailbox is almost full.

With this type of user it is very difficult to imagine how he gets his other life on the line.

5. Mr./Ms. I know-everything-better

Our next annoying user is the would-be expert and thus the exact opposite of Mr./Ms. Non-knowledge: Mr. / Mrs. knows-everything better personally. He / she is the person who always tries everything first before calling you. It only makes things worse. Maybe she's been trying to remove unnecessary data from her computer to save space. Or maybe she played around in her Outlooke setting to make it work better. In the early PC times, so still autoexec.bat and config.sys the DOS computers dominated fumbled this type of user always so long in these two files, until nothing worked.

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