What Is Desktop Support Technician Role And Responsibilities

Desktop Support Technician

The Desktop Support Technician's job is to help and keep up hierarchical PC frameworks, work areas, and peripherals. That incorporates introducing, diagnosing, fixing, keeping up, and updating all authoritative equipment and gear while guaranteeing ideal workstation execution. The individual will likewise investigate issue regions (face to face, by phone, or by means of work request) in an auspicious and exact style, and give end-client help where required.
Responsibilities
Strategy & Planning

• Support development and implementation of new computer projects and new hardware installations.

• Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.

 Acquisition & Deployment

• Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.

Operational Management

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
• Ensure that desktop connection, ie. network jacks are in proper working order.
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.

Position Requirements

 Formal Education & Certification

• High School diploma or equivalent, and/or 3 years work experience in related field.

Knowledge & Experience

• Excellent knowledge of PC and desktop hardware.
• Excellent knowledge of PC internal components.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience.
• Working technical knowledge of current protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation and OEM guides.

Individual Attributes

• Strong customer service orientation.
•  Demonstrated expository and critical thinking capacities. 
• Capacity to successfully organize and execute undertakings in a high-weight condition. 
• Great composed, oral, and relational abilities. 
• Capacity to direct investigation into PC and programming issues and items as required..
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
•  Group arranged and gifted in working inside a community oriented condition. 

Work Conditions

• Sitting, standing, or walking for extended periods of time.
• Skill of hands and fingers to work a PC console, mouse, control apparatuses, and other PC parts. 
• Lifting and shipping of decently overwhelming articles, for example, PCs and peripherals. 
• In-locale travel is required with the end goal of on location equipment and programming investigating and fix.

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